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AMSOIL & Warranties
Warranties and the Magnuson-Moss Act
If you are interested in using AMSOIL motor oil,
but concerned that using a synthetic oil or extending your oil drain
interval will void his warranty, you have no need for concern.
Congress in 1975 enacted the federal Magnuson-Moss Act to regulate
written consumer product warranties. An examination of the law
reveals warranties remain intact when AMSOIL Synthetic Lubricants
are used.
The law was meant to give consumers detailed information about warranty coverage before they buy.
Congress charged the Federal Trade Commission with creation of the specifics of the law.
The FTC set down three rules under the Act: the Disclosure Rule, the Pre-Sale Availability Rule and the Dispute Resolution Rule.
Those rules require warrantors to title their written warranty as either full or limited, provide a single, clear and easy-to-read document that spells out certain information about coverage and ensure that warranties are available where the products are sold so that consumers can read them before buying.
In passing the Act, Congress meant to give consumers access to warranty information, let consumers comparison shop for warranties, encourage warranty competition and promote timely and complete performance of warranty obligations.
While the Magnuson-Moss Act does not require manufacturers to provide a written warranty, it provides specific rules when one is provided. Among those provisions, FTC regulations state: (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if (1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and (2) the Commission finds that such a waiver is in the public interest. (15 U.S.C.2302(C))
That means your warranty stands when you use AMSOIL Synthetic Lubricants.
Vehicle manufacturers recommend lubricants according to their viscosity grade and service classification. Any oil, whether its conventional petroleum motor oil or synthetic, meeting the correct viscosity grade, 5W-30 for example, and the current API and ILSAC North American service classifications may be used without affecting warranty coverage. AMSOIL motor oils are recommended for use in applications requiring these specifications.
Furthermore, the practice of extending oil drain intervals does not void warranties. Original equipment manufacturers pay or deny warranty claims based on the findings of failure analysis. To affect the vehicle warranty, the lubricant must be directly responsible for the failure. If the oil didn't cause the problem the warranty cannot be voided, regardless of brand or length of time in use.
Synthetic motor oil was introduced to the automotive public in 1972 by AMSOIL, INC., with the world's first API rated synthetic motor oil specially formulated for long service and superior performance and protection to that of conventional oils.
Nearly 30 years ago, AMSOIL synthetics represented a vision of the future and technology ahead of their time. Since then, every major engine oil manufacturer has introduced synthetic oils of their own. To be sure, many original equipment manufacturers would like you to believe you can only use their products. However, it s a violation of the consumer protections set forth in the Magnuson-Moss Act, unless they re willing to provide you those products free of charge.
AMSOIL offers a warranty that covers the cost of repair or replacement of a proven mechanically sound engine damaged as a result of using AMSOIL synthetic motor oil. However, it has never happened. Thirty years of experience proves AMSOIL can be installed in any vehicle with complete confidence.
AMSOIL further backs its products with action when a Dealer or customer reports being told their warranty is voided if they use synthetics.
If you have heard from any member of a business that the use of AMSOIL Motor Oil or the practice of extending drain intervals will void warranties, send AMSOIL all the details including the name of the business, business owner or manager and the individual making the claims, in a signed and dated letter. Send the letter to the Technical Services Department at corporate headquarters and an AMSOIL representative will send them a letter explaining the facts.
Access to the complete Magnuson-Moss Act is available on the Internet by key words Magnuson-Moss Act or Federal Trade Commission.
AMSOIL
Limited Warranty – Lubricants
AMSOIL INC. of
THIS WARRANTY IS SUBJECT TO THE FOLLOWING LIMITATIONS:
1. This warranty only applies to AMSOIL lubricants for which a separate, specific warranty is not written.
2. The warranty herein applies only to AMSOIL lubricants, which are packaged by AMSOIL INC. and sold by AMSOIL INC. or an authorized distributor.
3. The liability of AMSOIL INC. shall be limited to:
a. Replacement of the defective lubricant.
b. The cost, including labor and materials, to repair damaged
equipment, or at the option of AMSOIL INC., the cost to replace
damaged equipment, resulting directly from the use of AMSOIL INC.
lubricants when used in the proper applications.
a. Where the original warranty from the equipment
manufacturer is still in effect, the customer shall file a warranty
claim with the Original Equipment Manufacturer (OEM) in accordance
with the OEM warranty procedure.
b. Customer shall retain failed parts for inspection by AMSOIL INC.
unless given to the OEM.
c. Customer shall also, within 30 days of failure, notify AMSOIL
INC. and provide the following:
(a.) An eight (8) ounce representative oil sample
taken from the failed equipment and put into a clean container.
(b.) Documentation including make, model, and year of equipment,
total accumulated miles and/or hours, and duty cycle or service
environment.
(c.) Equipment or vehicle maintenance history documentation
including miles or hours at the time of AMSOIL lubricant
installation, general equipment repairs, and oil analysis results if
available.
(d.) Proof of purchase for AMSOIL lubricant.
(e.) Batch number from oil container or Certificate of Analysis.
d. Mail the above sample and information to:
AMSOIL INC., Attn: Technical Services
AMSOIL Bldg.
Superior
f. AMSOIL INC. may, at its option, notify its insurance carrier of the claim.
g. AMSOIL INC. or its insurance carrier may conduct an investigation that includes, but is not limited to, an inspection of the failed parts, a review of the operating conditions, and a thorough review of the information requested above. The customer agrees to cooperate with such investigation.
h. If AMSOIL INC. or its insurance carrier pays a claim, an attempt may be made to recover amounts paid from the OEM. If this occurs, the customer may be asked to provide further information pertaining to the failure and to cooperate with AMSOIL INC. or its insurer in the recovery process.
THE WARRANTY MAY NOT BE EXTENDED TO COVER:
2. AMSOIL lubricants that have been used for the purposes of racing or in applications where the OEM required lubricant standards do not match those stated by AMSOIL INC. without the written approval from AMSOIL INC.
3. AMSOIL lubricants that have been contaminated after leaving the AMSOIL INC. premises due to improper handling, storage or through equipment deficiencies in which an AMSOIL lubricant has been installed.
4. AMSOIL lubricants which have been packaged, regardless of container, by anyone other than AMSOIL INC. or an AMSOIL authorized packager.
5. Any allegedly defective AMSOIL lubricant for which a reasonable sample has not been preserved.
6. Failure of equipment when AMSOIL lubricants are not used in strict accordance with either the written recommendations of AMSOIL INC. or the OEM for warranty coverage.
7. AMSOIL lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by AMSOIL INC.
8. Failure of equipment due to a pre-existing condition that is unrelated to the use of AMSOIL.
9. Repair or replacement of equipment because of normal wear.
AMSOIL RESERVES THE RIGHT TO REJECT A WARRANTY
CLAIM FOR ANY OR ALL OF THE FOLLOWING REASONS:
1. Failure to follow all OEM recommendations for warranty coverage, including lubricants, maintenance, and drain intervals, prior to the first installation of AMSOIL lubricants.
2. AMSOIL INC. was not notified within 30 days from the date of failure.
3. Claim information is insufficient.
4. Parts inspected do not substantiate a claim or indicate failure.
5. Parts requested were not sent or are unavailable for inspection.
6. Oil sample was not provided.
7. Failure of the customer to follow the written procedure herein.
8. Customer refused to cooperate with the investigation.
9. Failure was the result of an OEM defect.
This warranty shall be governed, interpreted and
construed by, and in accordance with, the laws of the State of
AMSOIL INC. IS THE SOLE AUTHOR OF THIS POLICY
AND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED UNLESS A SEPARATE,
SPECIFIC WARRANTY HAS BEEN WRITTEN.
SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
Contacts:
AMSOIL INC. Revised
Superior
715-392-7101 Fax: 715-392-3097 AMSOIL Warranty
Download the AMSOIL Warranty in
PDF Format
AMSOIL Warranty – Filters
AMSOIL INC. warrants each AMSOIL filter to be free from defects in material and workmanship during the period of service life recommended by AMSOIL INC. or the engine or equipment manufacturer. This warranty does not apply if the filter has been improperly installed, abused, damaged, used in competitive racing or being used on equipment that has been modified using components other than those from AMSOIL, or AMSOIL aftermarket products, or if used in any aircraft or aviation application. AMSOIL INC. does not make filter recommendations for aircraft or aviation use. If your AMSOIL filter is found to be defective in material or workmanship during the period of service life recommended by the engine or equipment manufacturer or per AMSOIL recommendations, AMSOIL INC. will replace the defective filter with another AMSOIL filter or refund or credit the Dealer’s or customer’s account. AMSOIL will reimburse you for the reasonable costs of the parts and labor required to repair your engine or equipment to the extent the damage was solely attributable to a defect in your AMSOIL filter.
In order to obtain engine or equipment repairs
under this warranty the Dealer or customer must directly contact
AMSOIL Technical Service, AMSOIL INC.,
The customer must also allow the AMSOIL Technical Service Department to examine the filter and, if required, the engine or equipment, to determine the extent of damage and whether it was caused by a defective AMSOIL filter. The filter must be returned, in its original, undamaged condition, to the AMSOIL Technical Service Department for examination. This warranty is exclusive of any other warranty, express or implied. AMSOIL FILTRATION PRODUCTS EXPRESSLY DISCLAIMS, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBLITY AND OF FITNESS FOR A PARTICULAR PURPOSE. The foregoing states the entire AMSOIL Filtration Product’s exclusive liability and the buyer’s exclusive and sole remedy for any damages or claim made in connection with the sale of an AMSOIL filter. AMSOIL Filtration Products shall in no event be liable for any special, incidental, or consequential damages whatsoever, except those specifically provided for in this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
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